How can we help you?
Find answers to common questions about our premium home textiles, shipping, and care instructions.
Shipping
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Free standard shipping on orders over $100.
Yes, we ship to most countries worldwide. International shipping times vary by destination.
Standard shipping is $8.95, express is $15.95. Free standard shipping on orders over $100.
Returns & Exchanges
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in original packaging with tags attached.
Contact our customer service team with your order number. We'll send you a prepaid return label and instructions.
Yes! We offer free exchanges for different sizes or colors. Contact us to arrange an exchange.
Product Care
Machine wash cold on gentle cycle. Tumble dry low or line dry. Remove promptly to minimize wrinkles. Iron while slightly damp if desired.
We recommend using oxygen-based bleach only. Avoid chlorine bleach as it can weaken natural fibers over time.
We recommend washing sheets every 1-2 weeks, pillowcases weekly, and duvet covers every 2-3 weeks for optimal freshness.
Order Tracking
You'll receive a tracking number via email once your order ships. Click the link to track your package in real-time.
Most orders ship within 1-2 business days. You'll receive a confirmation email with tracking information once shipped.
Payment & Billing
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details.
Yes, we offer flexible payment options through Shop Pay Installments and Afterpay on eligible orders.
Still need help?
Our customer care team is here to assist you with any questions about our luxury home textiles.
